Shipping Policy

At NoviCurt, many of our curtains are prepared or made according to the options selected at checkout. Please allow time for both production and delivery when planning your order.

Production Time

Most NoviCurt products require approximately:

2–5 business days for production and order preparation

Production time begins after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Orders containing multiple items may be shipped together once all items are ready. In some cases, items may arrive in separate packages.

Shipping Methods and Fees

The estimated transit time begins after production has been completed and the package has been collected by the carrier.

Estimated Total Delivery Time

For most orders, the estimated total delivery time is:

• Standard Shipping: approximately 9–17 business days
• Fast Shipping: approximately 5–12 business days

These estimates include both production and transportation time.

Delivery Estimates

Delivery estimates are provided for reference and are not guaranteed arrival dates.

Orders may take longer during:

• Major sales and promotional periods
• Public holidays
• Severe weather
• Carrier service interruptions
• Customs inspections
• High-volume seasons
• Events outside NoviCurt’s reasonable control

Please contact us before ordering when your curtains are required for a renovation, event, move-in date, or another time-sensitive occasion. We will help you review the estimated timeline, but we cannot guarantee delivery by a specific date.

Order Tracking

Once your package has been collected by the carrier, a shipping confirmation email containing the tracking number will be sent to the email address used at checkout.

Tracking information may take up to 48 hours to update after shipment.

Depending on the destination, orders may be delivered by carriers such as DHL, FedEx, UPS, or another qualified local delivery partner.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address error. Address changes cannot be guaranteed once an order has entered production or has been transferred to the carrier.

NoviCurt is not responsible for delivery failure caused by:

• An incorrect or incomplete address
• An unavailable recipient
• Refusal of delivery
• Failure to collect a package
• Unauthorized address changes requested directly from the carrier

Additional shipping charges may apply if an order must be resent.

International Orders, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

Unless specifically stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

NoviCurt does not control these charges and cannot predict the exact amount. Please contact your local customs authority for further information before ordering.

Delayed Orders

Carrier delays do not automatically qualify an order for cancellation or a full refund when the package remains in transit and is ultimately delivered.

Please contact us if tracking has not updated for an extended period. We will assist with contacting the carrier and reviewing the shipment.

Lost, Damaged, or Incorrectly Delivered Packages

Please contact us promptly if:

• Your package arrives visibly damaged
• Tracking shows delivery but the package cannot be located
• Part of your order is missing
• Your package appears to have been delivered to the wrong address
• The shipment has not arrived within a reasonable period after the estimated delivery window

Include your order number, tracking information, and clear photographs when applicable.

NoviCurt will review the situation with the carrier and provide an appropriate solution based on the circumstances.

Contact Us

For shipping questions, please contact:

Email: support@novicurt.com

Please include your order number when contacting us.