Ordering ＆ Customization
How do I order custom curtains?
Choose your preferred fabric and color on the product page, then select the available customization options such as curtain size, header style and lining.
Review all measurements and selections carefully before adding your curtains to the cart and completing checkout.
Because custom curtains are made specifically for your order, we recommend double-checking all details before placing your order.
Should I order fabric swatches before purchasing curtains?
We highly recommend ordering swatches, especially when choosing custom curtains.
Colors and textures may appear differently depending on your screen, lighting and surroundings. Seeing the fabric in your own room allows you to better evaluate the color, texture, weight and how it responds to natural and artificial light.
NoviCurt fabric swatches are sold separately. Any applicable shipping cost will be shown at checkout.
Can I change my order after it has been placed?
Please contact us at support@novicurt.com as soon as possible if you need to change your measurements, color, header style, lining or other customization details.
If production has not yet started, we will do our best to help.
Because custom products are made specifically to your selections, changes may no longer be possible once production has begun.
Can I cancel a custom curtain order?
Please contact us as soon as possible at support@novicurt.com.
If your order has not entered production, we will review whether cancellation is still possible.
Once production has started, custom-made products generally cannot be cancelled because materials have already been prepared or cut specifically for your order.
I entered the wrong size or color. What should I do?
Contact us immediately with your order number and the correct information.
If production has not started, we may still be able to update your order.
Once production begins, changes may not be possible. Customers are responsible for reviewing their selected measurements, colors and customization options before submitting an order.
Measuring＆Choosing Your Curtains
How do I measure for custom curtains?
Please follow our Measurement Guide before placing your order.
Curtain measurements depend on your window, curtain rod or track position, header style and the finished look you want.
We recommend measuring with a metal tape measure and checking every measurement at least twice before ordering.
Our measurement guides are provided to help you understand the process, but the final measurements submitted with your order remain your responsibility.
Should I enter my window size or my finished curtain size?
Always follow the instructions shown on the product page and our Measurement Guide.
The size required for custom curtains is not always the same as the physical size of your window. Rod or track placement, desired coverage and curtain style can all affect the finished dimensions.
If you are unsure what size to order, contact support@novicurt.com before placing your order.
How many curtain panels should I order?
This depends on the width of your window, the look you want and whether you prefer curtains opening from one side or from the center.
Please check the product page carefully to see whether the selected curtain is sold as an individual panel or as a set.
For a traditional center-opening window treatment, two panels are commonly used.
What is curtain fullness?
Fullness refers to the amount of fabric used compared with the finished width of the curtain.
More fullness generally creates deeper folds and a fuller appearance. The required fullness may vary depending on the selected header style.
For pleated styles, fullness may already be incorporated into the construction of the curtain, so you should follow the sizing instructions provided for that specific header instead of manually adding extra fabric.
Which header style should I choose?
The right header depends mainly on your existing hardware and the look you prefer.
Some styles are designed for curtain rods, while others work particularly well with curtain tracks or rings.
Please refer to our Header Style Guide before ordering to make sure your selected header is compatible with your curtain hardware.
Do I need a lining?
Not always.
Lining can provide additional privacy, improve light control, add body to the curtain and help create a more substantial drape.
The available lining options depend on the curtain you choose. Please review the options and descriptions shown on the individual product page.
Are all NoviCurt curtains blackout?
No.
Light control varies depending on the fabric construction, color and lining selected.
Some curtains are designed to softly filter light, while others provide stronger room-darkening or blackout performance.
Only products specifically described as blackout or 100% blackout should be expected to provide that level of light blocking.
Can curtain colors look different from what I see online?
Yes, slight differences are possible.
Screen settings, photography, natural light and indoor lighting can all affect how a fabric color appears.
Small variations between fabric production batches may also occur.
For custom orders, we strongly recommend viewing a physical swatch in your room before choosing your final fabric and color.
Custom-Made Products
Are custom curtains exactly the ordered size?
Custom curtains are individually cut, sewn and finished rather than mass-produced.
Because of the nature of textile production and hand finishing, a finished-size variation of up to approximately ±1 inch from the specified dimensions is considered a normal manufacturing tolerance.
This tolerance is not considered a product defect.
Why might two curtains look slightly different?
Natural variations can occur due to fabric texture, dye lots, cutting position, sewing and the way the fabric hangs.
Patterned or textured fabrics may also show slight differences between panels depending on where the fabric was cut.
These small variations are part of working with textile products and do not normally affect their function.
Will my curtains look perfect immediately after unpacking?
Curtains may develop folds or creases during packaging and transportation.
After installation, allow the fabric some time to relax naturally. Gentle steaming may help remove packing creases when permitted by the fabric's care instructions.
Always follow the care instructions provided for your specific curtain.
Shipping ＆ Delivery
How long will my order take to arrive?
Custom curtains require both production time and shipping time.
Because each order is made according to your selected specifications, custom products generally require additional preparation time compared with ready-made products.
Current production and delivery estimates are provided on our website and in our Shipping Policy.
If you need your curtains before a specific date, please contact us before ordering.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for the carrier's tracking system to update after the shipping label is created.
If your tracking information has not updated for an extended period, contact us at support@novicurt.com.
What should I do if my package arrives damaged?
Please take clear photographs of:
- The damaged product
- The outer packaging
- The shipping label
- Any visible damage to the parcel
Then contact support@novicurt.com with your order number and a description of the issue.
Please keep the original packaging until our team has reviewed your request.
Returns, Refunds ＆ After-Sales Support
Can custom curtains be returned?
Because custom curtains are made according to your selected size, fabric, color, header and other specifications, they generally cannot be returned for reasons such as:
- Changing your mind
- Ordering the wrong size
- Choosing the wrong color
- Selecting the wrong header or lining
- No longer needing the product
If your order arrives damaged, defective or different from the specifications confirmed in your order, please contact us so we can review the issue.
For complete terms, please refer to our Return & Refund Policy.
What if there is a problem with my custom curtains?
Please contact us within 30 calendar days of receiving your order at support@novicurt.com.
Include:
- Your order number
- A description of the issue
- Clear photographs or video
- Photos of the packaging and shipping label when relevant
Our team will review the information and determine the appropriate solution according to our Return & Refund Policy.
Please do not return products without contacting us first.
What if the finished dimensions are slightly different from my order?
Custom curtains involve cutting, sewing, fabric relaxation and hand finishing.
A finished measurement within ±1 inch of the specified size is considered an acceptable manufacturing tolerance and is not considered a quality defect.
If the difference exceeds this tolerance, contact us with your order number and clear photographs showing how the curtain was measured.
How do I contact NoviCurt?
For product questions, measurement questions or assistance with an existing order, please email:
If your question relates to an existing order, including your order number will help us assist you more efficiently.
Still Have Questions?
Custom curtains involve more choices than ready-made curtains, and we want you to feel confident before placing your order.
If you are unsure about measurements, fabric, color, header style or lining, contact us before ordering.
Email: support@novicurt.com