Privacy Policy

This Privacy Policy explains how Novicurt, trading as NoviCurt, collects, uses, shares, and protects personal information when you visit Novicurt.com, place an order, contact us, or otherwise interact with our services.

In this policy, “NoviCurt,” “we,” “us,” and “our” refer to [Legal Company Name].

1. Personal Information We Collect

Depending on how you interact with NoviCurt, we may collect the following categories of information.

Contact Information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products purchased or considered
  • Customization selections
  • Order number
  • Payment status
  • Shipping and tracking information
  • Returns, refunds, and customer-service history

Payment-card details are generally processed by our payment providers. NoviCurt does not directly store complete card numbers unless expressly stated otherwise.

Account Information

When customer accounts are available, we may collect:

  • Login details
  • Saved addresses
  • Order history
  • Account preferences

Device and Usage Information

When you use the website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Cookie identifiers
  • Pages and products viewed
  • Referring website or search source
  • Interaction and checkout activity

Communications

We collect information you provide when you:

  • Contact customer support
  • Submit a contact form
  • Request product guidance
  • Submit photographs or videos relating to an order
  • Join an email or SMS list
  • Write a product review
  • Participate in a survey, promotion, or collaboration

2. How We Collect Information

We collect information:

  • Directly from you
  • Automatically through cookies and similar technologies
  • From Shopify and payment providers
  • From shipping and logistics partners
  • From analytics, advertising, and fraud-prevention providers
  • From social platforms when you interact with our accounts or advertisements
  • From other sources where permitted by law

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Prepare custom products
  • Process payments
  • Arrange shipping and delivery
  • Provide tracking information
  • Handle cancellations, returns, refunds, and warranty requests
  • Communicate about an order
  • Provide measuring, product-selection, and customer support
  • Detect fraud and unauthorized transactions
  • Maintain website security
  • Improve products and website performance
  • Understand how customers use the website
  • Send marketing communications where permitted
  • Personalize advertising where permitted
  • Comply with legal, tax, accounting, and regulatory requirements
  • Establish, exercise, or defend legal claims

4. Legal Bases for Processing

For customers in the European Economic Area, United Kingdom, and other regions that require a legal basis, we may process information because:

  • It is necessary to perform a contract with you
  • It is necessary to comply with a legal obligation
  • We have a legitimate business interest
  • You have provided consent
  • It is necessary to protect legal rights or prevent fraud

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the website
  • Remember preferences
  • Maintain cart and checkout functions
  • Analyze traffic and website performance
  • Prevent fraud
  • Measure advertising effectiveness
  • Provide relevant marketing, where permitted

Some cookies are necessary for the website to function. Others may be optional depending on your location.

Where required, you can manage optional cookies through the cookie-consent tool displayed on the website.

You may also control cookies through your browser settings. Blocking certain cookies may affect website functionality.

6. How We Share Personal Information

We may share information with service providers that help operate NoviCurt, including:

  • Shopify
  • Payment processors
  • Fraud-prevention providers
  • Warehousing and production partners
  • Shipping carriers
  • Customer-support providers
  • Email and SMS service providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and social-media platforms
  • Professional advisers, including accountants, insurers, and legal advisers

These parties may use information only as permitted by their agreements with us and applicable law.

We may also disclose information:

  • To comply with applicable laws
  • In response to lawful government or court requests
  • To protect customers, NoviCurt, or another person
  • To investigate fraud or security incidents
  • In connection with a merger, acquisition, financing, restructuring, or sale of business assets

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, customers may have the right to opt out.

7. Shopify

Our store is hosted by Shopify.

Shopify processes certain personal information to provide the e-commerce platform, checkout, security, and related services.

Shopify’s handling of personal information is also governed by its own privacy notices and applicable agreements.

8. Advertising and Analytics

Where enabled, we may use analytics and advertising services to understand website performance, measure campaigns, and show relevant advertisements.

These providers may collect information through cookies or similar technologies.

Depending on your location, you may be able to withdraw consent or opt out through:

  • Our cookie settings
  • Browser controls
  • Device privacy settings
  • Advertising-platform controls
  • A privacy request submitted to NoviCurt

9. International Data Transfers

NoviCurt, Shopify, and our service providers may process information in countries other than the country where you live.

These countries may have different data-protection laws.

Where required, we use recognized safeguards for international transfers, such as contractual protections or another lawful transfer mechanism.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Maintain order and transaction records
  • Provide customer service
  • Comply with tax, accounting, and legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements

Retention periods may vary depending on the type of information and legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion
  • Request a portable copy
  • Restrict or object to certain processing
  • Withdraw consent
  • Opt out of targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Appeal the result of a privacy request
  • Submit a complaint to a data-protection authority

These rights may be subject to legal exceptions.

To submit a request, contact [NoviCurt Privacy Email].

We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, but additional verification may be required.

We will not unlawfully discriminate against you for exercising a privacy right.

12. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending essential communications about:

  • Orders
  • Payments
  • Shipping
  • Returns
  • Security
  • Customer-service requests

Where SMS marketing is offered, instructions for opting out will be included in the relevant messages.

13. Children’s Privacy

The website is not intended for children under the age required to consent to online data processing in their location.

We do not knowingly collect personal information from children for commercial purposes. A parent or guardian who believes a child has provided information may contact us to request its deletion.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system or transmission method can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized activity.

15. Third-Party Websites

The website may contain links to websites or services operated by third parties.

NoviCurt is not responsible for the privacy, security, or content practices of third-party services. Please review their privacy policies before providing personal information.