Return & Refund Policy

We want you to feel confident when ordering from NoviCurt. Because many of our curtains are made according to the size, fabric, color, header style, and lining options selected by each customer, return eligibility depends on the product type and the reason for the request.

Please review this policy carefully before placing your order.

Return Request Period

Eligible return or after-sales requests must be submitted within:

30 calendar days of receiving the product

Please inspect your order promptly after delivery.

To begin a request, contact us at support@novicurt.com and provide:

  • Your order number
  • The product involved
  • A clear description of the issue
  • Clear photographs or videos, when applicable
  • Photographs of the packaging and shipping label for damaged, missing, or incorrect orders

Do not return any product without first receiving return instructions from NoviCurt.

The original shipping address may not be the correct return address. Unauthorized returns may be refused and may not qualify for a refund.

Custom-Made Products

Custom curtains are produced according to the size, fabric, color, header style, lining, and other options selected by the customer. Once fabric has been cut or production has begun, these products are difficult to resell.

For this reason, custom-made products are generally not eligible for return, refund, replacement, or complimentary remake due to:

  • A change of mind
  • No longer needing the product
  • Incorrect measurements provided by the customer
  • Selecting the wrong width or length
  • Selecting the wrong fabric, color, header style, or lining
  • The curtain fitting differently from personal expectations when the ordered measurements were followed
  • The fabric weight, texture, or appearance not matching personal preference
  • The light-filtering, room-darkening, or blackout effect not matching a subjective expectation
  • Minor color differences caused by lighting, screen settings, lining, or dye lots
  • Normal handmade size variations within the stated tolerance

We strongly recommend reviewing our Measuring Guide and ordering fabric swatches before placing a large custom order.

Standard-Size Products

Standard-size, non-customized products may be eligible for return within 30 calendar days of delivery when they are:

  • Unused
  • Unwashed
  • Unaltered
  • Free from stains, odors, pet hair, or damage
  • Returned with the original packaging and included accessories
  • In a condition suitable for resale

Return approval must be obtained before shipping the item.

For returns caused by customer preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable once an order has shipped.

Products Eligible for After-Sales Resolution

Please contact NoviCurt if:

  • You received the wrong product
  • The product was made in a size that differs from the confirmed order by more than the stated production tolerance
  • The product has a confirmed manufacturing defect
  • The product arrived damaged
  • Included parts or accessories are missing
  • The product materially differs from the confirmed order specifications

After reviewing the information and supporting evidence, NoviCurt may provide one or more of the following solutions:

  • Replacement parts
  • Repair or adjustment guidance
  • Remaking the affected product
  • Replacement
  • Partial refund
  • Full refund

The appropriate solution will depend on the nature and extent of the issue.

When NoviCurt confirms that an incorrect, defective, or damaged product resulted from our error or from transit damage, NoviCurt will cover reasonable return or replacement shipping costs where applicable.

Size Tolerance

Because NoviCurt curtains are individually cut and finished, slight size variations may occur during production.

A finished-size variation of up to ±1 inch from the ordered dimensions is considered a normal manufacturing tolerance.

A variation within this range is not regarded as:

  • A manufacturing defect
  • A sizing error
  • A valid reason for return
  • A valid reason for refund
  • A valid reason for replacement
  • A valid reason for a complimentary remake

Size-related claims may be reviewed when the finished product differs from the confirmed order dimensions by more than the stated ±1 inch tolerance.

Color and Fabric Variations

We make reasonable efforts to represent product colors and textures accurately. However, the appearance of fabric may vary because of:

  • Screen brightness and display settings
  • Natural and artificial lighting
  • Fabric texture and direction
  • Curtain lining
  • Different dye lots
  • Surrounding wall, flooring, and furniture colors

Fabric swatches can help reduce uncertainty, but a small swatch may not fully represent how a larger curtain panel will appear under different lighting conditions.

When ordering multiple panels for the same room, we recommend placing them in a single order to reduce the possibility of dye-lot differences.

Minor color or texture variations are not generally considered product defects.

Fabric Swatches and Samples

Fabric swatches and samples are generally non-returnable and non-refundable unless:

  • The wrong sample was sent
  • The sample arrived damaged
  • Another confirmed error was made by NoviCurt

Order Cancellation

Within 12 Hours

Orders may be cancelled for a full refund when the cancellation request is submitted within 12 hours of purchase, provided production has not begun.

Please contact support@novicurt.com as soon as possible.

After 12 Hours

When more than 12 hours have passed and the order has entered production, a cancellation fee equal to 30% of the order value may apply.

This fee helps cover costs already incurred, including:

  • Material allocation
  • Fabric cutting
  • Production labor
  • Order processing

Completed or Shipped Orders

Orders that have completed production or have already shipped normally cannot be cancelled.

Once an order has been delivered, any eligible request will be handled under the return terms described in this policy.

Order Modification

Please contact us within 12 hours of placing your order if you need to change:

  • Width or length
  • Quantity
  • Fabric or color
  • Header style
  • Lining
  • Shipping address
  • Other customization details

Changes cannot be guaranteed after production has begun.

Any price difference resulting from an approved modification will be charged or refunded as appropriate.

Delivery Issues That May Not Qualify for a Refund

Shipping charges and product costs may not be refundable when delivery fails because of:

  • An incorrect or incomplete shipping address provided by the customer
  • The recipient being unavailable
  • Failure to collect the package
  • Refusal of delivery
  • An unauthorized delivery reroute requested by the customer
  • A package being lost or stolen after confirmed delivery to the address provided at checkout

If you believe the carrier made a delivery error, contact us so that we can review the available tracking information and assist with a carrier investigation.

Return Shipping

For an approved return caused by customer preference:

  • Return shipping is paid by the customer
  • Original shipping charges are non-refundable
  • The customer remains responsible for the package until it reaches the approved return location
  • A tracked shipping service is strongly recommended

For confirmed NoviCurt errors, manufacturing defects, or transit damage, NoviCurt will provide return or replacement instructions and cover reasonable shipping costs where applicable.

Refund Processing

Once an approved return has been received and inspected, NoviCurt will notify you whether the refund has been approved.

Approved refunds are normally issued to the original payment method within:

5 business days after inspection

Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Shipping charges, customs duties, VAT, import taxes, brokerage fees, and other third-party charges are generally non-refundable unless:

  • Required by applicable law
  • The refund results directly from a confirmed NoviCurt error

Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of the customer’s location.

Contact Us

To request a return, report a product issue, or ask a question about this policy, contact:

Email: support@novicurt.com

Please include your order number and relevant photographs or videos when contacting us.